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Customer Service Representative

location Cluj-Napoca, Romania - Full Time / Remote to Onsite


About the role

We are hiring on behalf of a Fortune 500, globally renowned company opening a new contact center in Cluj-Napoca. Our client is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest-growing and most awarded company in its revenue range.

Working

Responsibilities

  • Resolve problems and answer queries by telephone and web portal

  • Solve customer problems utilizing historical incident records, and knowledge base

  • Record, maintain and update customer support incidents

  • Escalate more involved problems to the appropriate Tier 2 team

Requirements

  • Availability to work between 8 a.m. - 5 p.m. EEST, Monday - Friday

  • Excellent oral and written communication skills in one of German, French or Italian, plus English

  • Passion for providing world-class customer service

  • Ability to effectively navigate through desktop tools, applications, and websites

  • Knowledge of Microsoft Windows Operating System

  • Ability to cope with stress and to remain calm in all customer service situations - remain patient, polite and provide excellent customer service

  • Strong interpersonal techniques - is positive, pleasant, respectful and customer-focused

  • Ability to handle a high volume of tickets, phone calls, and chats.

  • Being a true team player

Ready for the challenge?