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L1/TAC Engineer (German)

location Cluj-Napoca, Romania - Full Time / Remote to Onsite


About the role

Do you like to deep dive into technical issues and solve problems for real people? Are you a QA Engineer, perhaps, looking to take the next step in your career? Someone who’s able to analyse customer problems, investigate logic flow, configurations and system setup to uncover root causes and find working solutions? Someone not just there to verify a problem, but who with tenacity, insight and endeavour finds the way to fix it?

If that sounds like you -and you have some German language skills- then now’s the time to level up your career and join our world-leading client in Robotic Process Automation as a TAC Engineer.

Working remotely as part of our new TAC (Technical Assistance Center) in Romania, successful candidates will benefit from a generous pay and compensation package, plus 3 months of hands-on, instructor-led training in enterprise workplace automation.

Working

Responsibilities

  • Respond to customers through phone/email inquires regarding products and perform required technical troubleshooting steps based on customer issue within the scope of support.

  • Hands-on experience working with ticketing tools and SLA governed environment Escalate issues (when required) to the appropriate channel.

  • Record, track, and document the problem-solving process all the way through to the final resolution.

  • Use logical reasoning to analyze a situation and make use of available debug utilities.

  • Identify and learn old and new software features supported by the organization.

  • Hands-on experience working with fixes at the product level, including installing and upgrading software.

  • Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved.

  • Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.

  • Develop FAQ and Knowledge Base articles to aid in problem resolution.

Requirements

  • High proficiency in using computers

  • Technical troubleshooting and debugging experience.

  • Basic or intermediate knowledge of Windows systems.

  • In-depth knowledge about browsers (MS Internet Explorer and equivalent).

  • Fair understanding of code flow (Java, Python, C#), webservers (IIS / Apache / Tomcat) troubleshooting) and databases.

  • Bonus - knowledge of database scripting.

  • Usage of MS Office suite (MS Outlook, MS Word and MS Excel) & Open Office suite.

  • Good spoken & written German & English

  • Good rate and clarity of speech

  • Bachelor’s degree in Information Technology, Computer Science or equivalent

  • Bonus - Prior experience in a TAC Support role

  • Bonus - Prior experience with RPA (Robotic Process Automation) platforms

Ready for the challenge?